Frequently asked questions
Explore the FAQs to ensure you're well-prepared to embark on your rental experience with us.
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Explore the FAQs to ensure you're well-prepared to embark on your rental experience with us.
Renting gear from our business is a straightforward process. Start by exploring our inventory, which includes a variety of professional audio, lighting, special fx, cameras gear and accessories. Once you've chosen the gear that suits your needs, select your desired rental period, which can range from a day to several weeks. Add the camera to your cart and proceed to checkout. Provide the necessary information and payment details, and we will prepare the gear for pickup at our rental location or arrange for delivery to your specified address. When your rental period is over, return the gear, and we'll take care of any necessary maintenance and cleaning.
If you accidentally damage a rented camera while using it, please notify us immediately. We understand that accidents can happen. The extent of the damage will be assessed, and you may be responsible for covering the repair or replacement costs. We recommend reviewing our rental agreement for specific terms and conditions related to equipment damages. Your honesty in reporting any issues is greatly appreciated, and we're here to assist you in resolving the situation as smoothly as possible.
Yes, you have the option to extend the rental period for gear if you find that you need it for a longer duration than originally planned. To do so, please contact our team to discuss your requirements and coordinate an extension. We will work with you to update the rental terms and ensure the equipment's continued availability. Keep in mind that equipment availability may vary, so it's advisable to let us know about your extension needs as early as possible to secure the equipment. We're committed to accommodating your changing equipment needs.